About Me
I've worked in healthcare communications for over 20 years, developing the scientific and communication strategies for global medical, PR and medico-marketing programmes. These programmes were developed on behalf of pharma, biotech, and not-for profit organizations.
A key part of my role has been developing my teams, based in the UK and US, to achieve their full potential across diverse scenarios. I’ve created teams from scratch, merged teams from sister agencies, introduced new skillsets and disciplines, and championed integrated working across the various communication disciplines.
I consistently found that coaching skills were a powerful way to support individual and team growth. Building on that experience, I decided to make coaching the focus of my role and now work with high-potential leaders and teams to achieve ambitious personal and professional goals.
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I have a level 5 diploma from The Coaching Academy and ACC accreditation by the International Coaching Federation. I also hold Coach of Excellence accreditation from the CPD Standards Office and am a Fellow of The Institute of CPD. I am accredited in DISC and use it to help improve communication, increase productivity and reduce stress in working environments.
While my background is healthcare my motivation is catalysing meaningful change for the better. I’m keen to work with anyone where I can make a difference and help people to achieve the transformation they are looking for.
You can read more about my experience here.
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Nurse Endoscopist
I was hoping to achieve greater motivation and clarity with regards to progressing with my studies whilst balancing this with enhanced self-care/energy levels. After coaching, I feel more energised, motivated, confident and focused with regards to achieving my goals and my energy levels are much improved. Susan is really lovely to work with as a coach and I felt we had a fantastic rapport. She is a highly skilled coach, very professional with a personal touch. I would highly recommend Susan as a coach.
Events Manager and PA
The coaching I received was brilliant. I got clarity regarding what I wanted for my future, and learned a lot about myself and what is important to me. I have realised different things and seen them in a new light that makes sense.
I now have a different outlook on aspects of my life like money and security.
I thought Susan was a great coach, she was able to balance all the issues I brought and helped me find a focus. Great empathy and understanding, made me feel comfortable with opening up as well as very professional, great experience and skills.
A lovely warm coach!
Personal Fitness Trainer,
Independent
You are a coach with a lot of insights and valuable life experiences, skilful and very good at understanding the client's way of doing things and adapting to it or challenging accordingly.
Through coaching, I feel more driven and oriented. It has changed the way I think a little, how I speak about myself and to myself, also it is valuable to me the fact that I can find simplicity in my way of thinking. I feel more competent and confident in my field.
Medical Writer and Developer
National University Education Network
Thank you for always being open and approachable and for being such an excellent listener (both to new ideas and any type of issue). Thank you for also challenging new ideas without shooting them down and always helping to filter ideas by feasibility and appropriateness. Thank you for being a role model, not only from a content perspective, but also as a leader.
You have given the writers the authority to flex their creative ideas, making everyday work more fun and the end result more enjoyable.
I really admire you for living your open and fair style of management on a daily basis and working so hard for the next generation of Medical Writers.
Managing Partner
Medical Strategy and Education
That was a masterclass in action. You did everything right to help come to a good outcome .
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You were supportive, professional, focused on a result and kind too, hard to hit all those at once but you did.
Life Coach, Independent
Susan is calm, empathetic and encouraging. I trusted her to share details of my life that I had not shared with my closest family. This made it easier to then talk about those things with others, with confidence.
I felt listened to, that I had all the answers. Susan challenged me to be really creative and to explore alternatives that would move me forward.
She helped me paint a picture of what life could be like if I was brave enough to take the next steps. I recommend Susan’s style of coaching.
Senior Knowledge Management Specialist
Susan is a great coach. I always felt really safe in exploring my thoughts during our sessions, especially thoughts where I initially did not want to explore.
Her voice is so calm that it is so conducing to create that building trust environment. I really enjoyed and learned a lot with Susan's coaching. Great job, Susan!
Lawyer and Homemaker, Independent
When the COVID lockdown happened, I got distracted from my career ambitions and lost interest and drive. Susan calmly listened to all my doubts and fears and made me dig deep into my motivations.
Her strongest impact was her ability to stretch me. She was able to make me do things no one (not even my husband!) can make me do. She zeroes in on what needs to be done and somehow successfully makes me fulfil them.
I was surprised at the level of personal achievement that I attained. The whole process was fun, exciting and energizing!
Testimonials
Nurse Endoscopist
I was hoping to achieve greater motivation and clarity with regards to progressing with my studies whilst balancing this with enhanced self-care/energy levels. After coaching, I feel more energised, motivated, confident and focused with regards to achieving my goals and my energy levels are much improved. Susan is really lovely to work with as a coach and I felt we had a fantastic rapport. She is a highly skilled coach, very professional with a personal touch. I would highly recommend Susan as a coach.
Events Manager and PA
The coaching I received was brilliant. I got clarity regarding what I wanted for my future, and learned a lot about myself and what is important to me. I have realised different things and seen them in a new light that makes sense.
I now have a different outlook on aspects of my life like money and security.
I thought Susan was a great coach, she was able to balance all the issues I brought and helped me find a focus. Great empathy and understanding, made me feel comfortable with opening up as well as very professional, great experience and skills.
A lovely warm coach!
Personal Fitness Trainer,
Small Business Owner
You are a coach with a lot of insights and valuable life experiences, skilful and very good at understanding the client's way of doing things and adapting to it or challenging accordingly.
Through coaching, I feel more driven and oriented. It has changed the way I think a little, how I speak about myself and to myself, also it is valuable to me the fact that I can find simplicity in my way of thinking. I feel more competent and confident in my field.
Medical Writer and Developer
National University Education Network
Thank you for always being open and approachable and for being such an excellent listener (both to new ideas and any type of issue). Thank you for also challenging new ideas without shooting them down and always helping to filter ideas by feasibility and appropriateness. Thank you for being a role model, not only from a content perspective, but also as a leader.
You have given the writers the authority to flex their creative ideas, making everyday work more fun and the end result more enjoyable.
I really admire you for living your open and fair style of management on a daily basis and working so hard for the next generation of Medical Writers.
Managing Partner
Medical Strategy and Education
That was a masterclass in action. You did everything right to help come to a good outcome.
​
You were supportive, professional, focused on a result and kind too, hard to hit all those at once but you did.
Small Business Owner
Susan is calm, empathetic and encouraging. I trusted her to share details of my life that I had not shared with my closest family. This made it easier to then talk about those things with others, with confidence.
I felt listened to, that I had all the answers. Susan challenged me to be really creative and to explore alternatives that would move me forward.
She helped me paint a picture of what life could be like if I was brave enough to take the next steps. I recommend Susan’s style of coaching.
Small Business Owner
I have been coached by Susan on various challenges that I have faced with setting up my business. In each session Susan presented in a highly professional way and showed an ability to connect with me effectively and purposely and challenging me on the issues I was presenting. Her approach to coaching was always methodical and she is a genuine and
skilled listener who was skilled in helping me to develop my agenda.
Susan really helped me become more aware of my own strengths and abilities to get where I want to be. I always left our sessions with a clear action plan, and bags of positivity. Thank you Susan.
Estate Services Manager
I so much enjoved my coaching sessions with Susan as my coach. She is a great professional and builds beautiful connection with clients. She has an amazing coaching style that makes you feel well looked after. She uses great choice of questions and I felt she listened to all that was said (and not said too).
Susan helped me dig deeper than I would have done on my own, it so well presented the value of having a coach. During the last few weeks I worked intensively on two projects important for me. Susan has been a part of my personal success and I know it would have taken me much longer if done without coaching. She helped me to gain more clarity, which was essential to move forward with my desires. This allowed me to become a more empowered
version of myself.
It was a helpful and impactful experience. Thank you.
Senior Knowledge Management Specialist
Susan is a great coach. I always felt really safe in exploring my thoughts during our sessions, especially thoughts where I initially did not want to explore.
Her voice is so calm that it is so conducing to create that building trust environment. I really enjoyed and learned a lot with Susan's coaching. Great job, Susan!
Small Business Owner
When the COVID lockdown happened, I got distracted from my career ambitions and lost interest and drive. Susan calmly listened to all my doubts and fears and made me dig deep into my motivations.
Her strongest impact was her ability to stretch me. She was able to make me do things no one (not even my husband!) can make me do. She zeroes in on what needs to be done and somehow successfully makes me fulfil them.
I was surprised at the level of personal achievement that I attained. The whole process was fun, exciting and energizing!
Small Business Owner
I found my sessions with Susan to be really beneficial. Whether I was clear about my goal when I started the session or not, I always found Susan to be methodical and insightful in her approach. I felt challenged in a good way and I always came away with a clear way forward.
Susan is professional and very personable. Her calm nature had a great effect on focusing my attention on what was important and helped to me cut through the noise of any distractions life had on achieving my goals. I always left the sessions motivated to take action and made great progress on my goals.
Mental Health and Wellness Coach
Susan has a very warm, friendly, & welcoming energy as a coach. Her greatest strength is by far her ability to accurately & succinctly rephrase & reframe client shares in a way that will serve the client's thinking towards their desired outcome.
Susan's ability to listen actively, combined with her sharp intuitions, can help produce powerful results within the limited confines of a coaching call.
As for the overall coaching relationship, her encouraging attitude & her enveloping empathy always made me feel supported & eager to for our next call.
I highly recommend working with her!
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Small Business Owner
Susan coached me at a particularly challenging time, due to the Covid -19 lockdown. She was very calm, patient and non-judgemental throughout our sessions together and gave me the time and space that I needed to consider the challenges that were presenting, explore options and possible solutions, and to prioritise next steps. Coaching enabled me to set achievable goals, acknowledge successes when things went well and to experience the overall positive benefit of the coaching process.
Thank you for your help Susan − it really made a difference!